Returns & Refunds Policy — Zyvano

Our 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at zyvanoshop@outlook.com with your order number and the reason for the return.

As Zyvano is an entirely online store, we do not have a physical shop or premises for in-person returns or drop-offs. All returns are handled by email and sent back to us by post.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zyvanoshop@outlook.com.

Your Legal Right to Cancel (UK Consumer Contracts Regulations 2013)

In addition to our 30-day return policy above, if you are a consumer based in the United Kingdom, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right allows you to cancel your purchase within 14 calendar days of receiving your item, without giving any reason. Once you have notified us of your cancellation, you have a further 14 days to send the item back to us.

This statutory right applies alongside, and is not replaced by, our 30-day return policy — whichever terms are more favourable to you will apply. Certain goods are excluded from this cancellation right by law, including personalised or made-to-order items, and sealed goods which are not suitable for return for health or hygiene reasons once unsealed after delivery.

To exercise this right, simply contact us at zyvanoshop@outlook.com before the 14-day period ends.

Damages, Defects and Incorrect Items

Please inspect your order upon reception and contact us immediately at zyvanoshop@outlook.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Under the Consumer Rights Act 2015, if a product you purchased is faulty, you may be entitled to:

• A full refund if you reject the item within 30 days of receiving it; or
• After 30 days (and up to 6 months from delivery), a free repair or replacement in the first instance, before you are entitled to a refund or price reduction.

These statutory rights apply regardless of the non-returnable item exceptions listed below, and cannot be limited by our commercial return policy.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 14 calendar days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at zyvanoshop@outlook.com.

Return Shipping Costs

Returns are completely free. Use the pre-paid shipping label included in your parcel, or generate a digital drop-off QR code through our Returns Portal. You will not have to pay anything to send your items back."

Exceptions / Non-Returnable Items

Certain types of items cannot be returned for commercial reasons, such as perishable goods (like food, flowers, or plants), custom or made-to-order products (such as special orders or personalised items), and personal care goods (such as opened beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

These exceptions do not affect your statutory legal rights described above if the item you received is faulty, damaged, or not as described. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards, except where required by law (for example, where the item is faulty).

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

About Zyvano

Zyvano is an entirely online store (e-commerce only) — we do not operate a physical retail location for customer visits, in-person collection, or in-store returns. All customer service and returns are handled remotely, by email and post.

• Trading name: Zyvano
• Website: zyvanoshop.com
• Contact email: zyvanoshop@outlook.com
• Correspondence address:  67 Scott Street, store, Bootle L20 4PE, Reino Unido

If you have any questions about this policy, please contact us at zyvanoshop@outlook.com.